# Mobile Application Troubleshooting Guide

# I have scanned a QR-code to connect a device to the Enapter Cloud, but Mobile App shows an error message “Device Not Found“

  • Please check that the device you are trying to add to the Enapter Cloud is powered on.

  • Please check that antenna is assembled onto the device you are trying to add to the Enapter Cloud.

  • Please place your smartphone as close as possible to the device you are trying to add to the Enapter Cloud and try again.

# I have scanned a QR-code to connect a device to the Enapter Cloud, but Mobile App shows an error message “Connection Problems“

Please install Enapter Diagnostics App from Google Play Store to check if the network you are connecting your Enapter device to meets the requirements. If any connectivity issues are displayed in the Enapter Diagnostics App, please contact your network administrator for further assistance.

# I have scanned a QR-code to connect a device to the Enapter Cloud, but Mobile App shows an error message “Wrong Password“ even though the password is correct

  • Please place your Enapter device as close as possible to the Wireless Access Point and try again.

  • If you are using a mobile phone as a Wireless Access Point, please try to disconnect all other devices from this phone and try again. Some mobile operators limit the number of devices you can connect to their network via a mobile phone.

# I have scanned a QR-code of the Enapter Gateway to connect it to the Enapter Cloud, but Mobile App shows an error message “Device Not Found“

You might have upgraded Enapter Gateway Firmware from version 1.8.x to 2.x. Adding Enapter Gateway 2.x to the Enapter Cloud can’t be done via the Mobile App and QR-code scanning. Please refer to the Enapter Gateway 2.x installation process.